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Wednesday, September 23, 2009

THE ART OF DOING BUSINESS - CUSTOMER SERVICE

A keen immigrant Indian Marwadi lad applied for a salesman's job at London 's premier downtown department store. In fact, it was the biggest store in
> the world - you could get anything there.
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> The boss asked him, "Have you ever been a salesman before?" "Yes sir, I was a salesman in India ", replied the lad. The boss liked the cut of him and
> said, "You can start tomorrow and I'll come and see you."
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> The day was long and arduous for the young man, but he got through it. And finally 6:00 PM came around. The boss duly fronted up and asked, "How many
> sales did you make today?" "Sir, Just ONE sale." said the young salesman.
> "Only one sale?" blurted the boss. "No! No! You see here, most of my staff make 20 or 30 sales a day. "If you want to keep this job, you'd better be doing better than just one sale. By the way "How much was the sale worth?"
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> = 933534.00 pounds" said the young Marwari. "What"," How did you manage that?" asked the flabbergasted boss.
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> "Well", said the salesman, "This man came in and I sold him a small fish hook, then a medium hook and finally a really large hook. Then I sell him
> new fishing rod and some fishing gear. Then I asked him where he was going fishing and he said down the coast. So I told him he'd be needing a boat, so
> I took him down to the boat department and sold him that twenty-foot schooner with the twin engines. Then he said his Volkswagen probably wouldn't be able to pull it, so I took him to our automotive department
> and sold him that new Deluxe 4X4 Blazer.
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> I then asked him where he'll be staying, and since he had no accommodation,
> I took him to camping department and sold him one of those new igloo 6-sleeper camper tents. Then the guy said, while we're at it, I should throw in about $100 worth of groceries and two cases of beer.
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> The boss took two steps back and asked in astonishment, "You sold all that to a guy who came in for a fish hook!!"
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> "No" answered the salesman, "he came in to buy a box of Sanitary napkins for his wife and I said to him, "Sir, Your weekends screwed anyway, you might
> as well go fishing."
>

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